I’m so fuming right now. Off late, Telkom’s network is so sh!tty. I mean nearly on a daily basis, their network has to go down completely. The situation is even worse when it rains. When I mean down, I mean the network struggling between no network bars and emergency mode.
Any effort to make complaints to customer care would be met with a series of responses that make the customer look stupid.
Remember this is the network that I once complained of lack of 4G availability in Eastlands and they denied it until I uploaded a video demonstrating the lack of 4G in Eastlands. They still denied it until they sent people on the ground who proved that Eastlands greatly lacks 4G.
Before rebranding, I was using the network on 3G and I can say the speeds were fairy good. 5-10mbps that was good. But months later after rebranding and using 4G to market themselves despite the fact that they have 4G Hotspots, Telkom’s network has become a huge inconvenience.
Any effort to report and have the problem escalated is met with a CC that seems to be trained to argue with customers instead of escalating the issues. You have to argue with these guys when you are the end user and not them.
For example, I reported an issue today that seems to be recurring especially when it rains and suddenly Telkom’s network takes a hike. Whenever you try to report the issue you receive funny responses, we can see your line is okay from our end. Restart phone and try again. Today I was even told to do a manual network search. Damn! I bought a dumb phone that cannot pick the network automatically.
Based on the considerable number of Telkom articles that seem to praise Telkom on Techweez’s main site, I’m curious to know if they are sponsored articles since none of them speaks about the problems some of us have raised here. I might be wrong so I stand to be corrected.
If the articles are sponsored, then that means Techweez know somebody at Telkom whom complaints from this forum can be used to provide useful information to the company to know key areas that they should address. I know it’s about business but not bad at all to inform Telkom about it Again, I might be wrong so I stand to be corrected.
Anyway, as I consider making the painful switch back to Safaricom (Airtel sh!tty ASF too but at least they don’t argue with the customers like Telkom),
How many of us have encountered such reception by Telkom’s CC?
Is it a representation of Telkom’s leadership to be specific customer support (Why would their CC engage you in an argument of denying customer complaints rather than escalate the issue? Perhaps, they are told not to escalate customer complaints unless it is something that is affecting a large number of customers)?
Safaricom hata kabla umalize typing washakupigia simu.