I am sorry guys but i had to share my heart out on this here coz i dont think The Okash leadership and team care enough to sort out their own issues.After paying my loan over two months ago and requesting a loan many times after i kept being declined.I reached out to the opera team through email and they responded that indeed they confirmed my receipt but were still processing the requests as their systems were overwhelmed.
1.Their customer service is shit…i am sorry,its the scum of the earth,not only do their numbers dont work but they take to long to respond to emails and do not resolve issues.
2.I love Eddie Ndichu,Opera Africa President,he is a nice inspiring leader who has done great things but unfortunately,i feel ,he is very out of touch with the current realities facing O-Kash.When i comment about the issues i have faced with Opera’s Flow and Okash,he tells me to DM him forgetting that i cannot DM him on Linkedin without a linkedin subscription.
3.The OKash Facebook Page is pure nonsense,they dont respond to issues raised there,all they do is ask customers for phone numbers.
4.Their app is not even accessible on the google play store,not even on the search results of the app.To get the app,you literary have to sideload their apk.
5.I know they may still be in beta but their product is shit.
6.Their messages section in the app is the worst ever,it just receives messages,no ability to reply.
7.Okash need to take customer feedback seriously and improve otherwise they are doomed to fail.
Admins,before you pull this down,if you do,please lets us all share our experiences with this app coz i believe we have a bigger influence here than in their shitty pages where they can ignore us to oblivion.