So yesterday afternoon I hastily made a purchase for these basic printers 3 in 1. After an hour or two I remember that I did not check if cartridges are provided (BW and Color). The seller only mentions that the USB cable is not provided but does not mention whether the cartridges are provided or not.
So I reach out to Masoko support and tell them to put the product on hold until the seller clarifies whether cartridges are provided or not. Masoko responded after 3 hours telling me that the product has been put on hold. The support agent goes ahead to ask me what specifically do I want to know. I repeat myself.
Today in the morning, I remind them once more. They reached out to me two hours later. No problem. Patience is my clande. But then up to now they are yet to get back to me with the information I have asked for. Sasa nashindwa seller amekula kona ama ni broker anajua broker mwenye broker anajua broker ule ni brother ya broker anajua seller sasa.
I think for support, I’ll have to give a plus to Jumia.