Recently, I sat down with some people who argued that internet is all about speed. The number of MBs you get is directly proportional to how well you use the network, how much you enjoy and should determine how much you pay.
I agreed, but only to a certain degree.
Is it all about speed?
In recent days, KOT have complained about Zuku throttling their speeds to such a rate that it was no longer fun to be on their network. We have had similar complaints about Safaricom among other players. Where I work, we have fast fibre internet courtesy of JTL but even this sometimes (very many times actually) get’s too slow or completely off and getting supoort is a nightmare.
ISP’s aware that guys just want speed, or the mere illusion of speed brag about how many MBPs they offer. What I’ve heard is that some actually mean Mega Bits Per Second and not Mega Bytes Per Second but because we are so hung-up on the idea/or illusion of speed, we buy anyway. So I ask, what of support, dedicated connection, network redundancy and quality assurance? And when a provider says 99% uptime only to be down 99% of the time, isn’t it time as Kenyans we start claiming refunds?