It’s not the first time that someone has taken it to social media to complain about a technical problem with a product or service and the customer support gave a blanket, “switch it off then back on” reply.
Well, in this case, this wasn’t exactly the case but it’s close. So Zuku’s SSL certificate on their payments page expired on October 27 and due to this, users have been getting the ol’ “Your Connection is Not Secure” alert whenever they visit the page.
One user alerted the company via Twitter and the response he got from the Customer Support shows that the guys running the account had no clue what was going on. See for yourself: