Galaxy Samsung S9+ - Ringtone volume is stuck on off

I hope this is something easy, but I see a speaker with a slash through it under Settings > Sounds and Vibration > Volume > Ringtone, and it doesn’t alter when I tap it.

As a consequence, I don’t have ringtones. The sound is on in the Fast Settings. Vibration works all right. What did I do to cause this? This is a Verizon S9 + purchased only yesterday. I ran the device update that I received today, but it didn’t help.

Uh, thanks!

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Check what profile you are on under Sounds and Vibration. I guess you are either on Vibrate or Mute…

Switch to Sound…