Zuku Bot, Faiba Bot; Who knows how these work?



So getting bots for customer care is now a thing. I have these two set up but can’t get them to go beyond past /start.

Didn’t bother me till someone asked on our pages how they work and I didn’t have an answer. Anyone interacted with them successfully?

Update: I come to learn there is @zukubot and @Zukufiberbot, the latter is the correct one and works as explained here.

As for Faiba bot, we wait.


Safaricom has a new customer care bot. Have you tried it?


hey, its username?


Safaricom chatbot


Bot asking me to enter my Mpesa password on handset. Well, call me paranoid but SIGWES!!


I got it from the official Safaricom news channel. The customer reps also confirmed it and assured me it’s safe to enter MPESA pin to verify account ownership.


So I opened the Zuku bot and saw Showmax, clicking o the icon, they sent me logins for 90 day trial.


Just checked on mine, it says “activate your Zuku Fiber Service to enjoy 90 days of Showmax”.


That Safaricom bot is useless. I don’t see its purpose.