Zuku Bot, Faiba Bot; Who knows how these work?

zuku
faiba

#1

So getting bots for customer care is now a thing. I have these two set up but can’t get them to go beyond past /start.

Didn’t bother me till someone asked on our pages how they work and I didn’t have an answer. Anyone interacted with them successfully?

Update: I come to learn there is @zukubot and @Zukufiberbot, the latter is the correct one and works as explained here.

As for Faiba bot, we wait.


#2

Safaricom has a new customer care bot. Have you tried it?


#3

hey, its username?


#4

Safaricom chatbot


#5

Bot asking me to enter my Mpesa password on handset. Well, call me paranoid but SIGWES!!


#6

I got it from the official Safaricom news channel. The customer reps also confirmed it and assured me it’s safe to enter MPESA pin to verify account ownership.


#7

So I opened the Zuku bot and saw Showmax, clicking o the icon, they sent me logins for 90 day trial.


#8

Just checked on mine, it says “activate your Zuku Fiber Service to enjoy 90 days of Showmax”.


#9

That Safaricom bot is useless. I don’t see its purpose.