Why I do not recommend Avechi anymore


Another Jumia case

So this guy purchased a Samsung J7 2015 thinking that it was the J7 2017 because it was posted as the latest version of the J7 on Jumia.

Last year November, I also wanted to get the A7 2016 from Jumia and realized that the image and title suggested it was that phone but the specs provided were for the A7 2015. I asked Jumia about it and they told me they’ll correct the details. After a few days it was still the same and I decided to go to Samsung and get it instead.

So kumbe some of their partners prey on ignorant or naive customers :thinking::thinking::thinking:

Upon further inquiry

In fact, I was wrong. The guy was sold a pretty old model of the phone.

Well he wanted to sue :joy::joy::joy:


Just remember that Jumia has vendors. Avechi can open a store on Jumia and start selling there. Just because it is on Jumia doesn’t mean their shitty business practices will disappear.

If you have shopped on Amazon before, you know that you should always pick items sold directly by Amazon or in a worst-case scenario, it should be fulfilled by Amazon.

Unfortunately, unlike Amazon, Jumia doesn’t really sell anything. For the most part, they are just the middleman.

They also do a mediocre job of being a middleman so there is also that.


These places have a long way to go IMO. If you’re a retailer you should establish above level partnerships with these people so customers know exactly what is happening. I believe some should also scale back their offering and focus on niche markets at least till they get a handle on the logistics of it all. Can’t have $1B valuation companies with start-up problems - Jumia & Safcon.

Look at people who sell clothes or even cakes on Facebook. They have better customer service by focusing on niche markets. Our generation is averse to delivery guys - some small businesses have owners as fulfilment guys when the work is a lot - so I’m. It sure where people are going with this vendor - platform - delivery cloud only model.

Basically: Purchase stock, have in-house fulfilment, build trust then slowly roll out your amazon/Alibaba clone. Online shopping in kenya is a mess and worse if the company’s top of mind impression to clients is thay they’re a thief.


I purchased the Redmi Note 4 from Avechi in early 2017. The device has been okay, until the power button stopped working a couple of months ago. I ignored the issue, and after research, I found out that it is not an isolated incidence. Inherently, I knew Avechi would make me jump one million hurdles before getting a fix but tried to pay them a visit nonetheless.
So, more than two months down the line, the guys at their Kenyatta Ave. shop are yet to rectify the situation. Apparently, the part, which was ordered weeks ago, is yet to find its way here, which is funny because they receive parts every week. Furthermore, these guys lie on your face. I don’t know if it’s a mechanism to frustrate customers, and they have this ‘we’ll call you’ line (I never left my phone number behind, so I don’t know who they intended to call in the first place).
Were it not for the double tap gestures, my case would have been worse. Now, I just make sure my phone never goes off because getting it back on is science.


What will happen if your phone ever goes off?


I can power it, but I have to apply a substantial amount of force on the button.


This is the phone that I want to buy and apparently, the reviews here about vendor and brand are telling. Thanks guys for your incredible opinion…


Unfortunately Avechi is like the only local shop with Xiaomi handsets
You could try importing if you know the process


You can still buy it, or wait for the Redmi 5 Plus. Your experience maybe different.


That Xiaomi rn4 how bad is the camera?


Camera is okay. Just average


So this thread now ranks 3rd on Google search


I love this, one of the unintended consequences of conversations moving to WhatsApp, telegram and private forums is that the wealth of information they contain has also moved into the subrealm of the dark web known as dark social. Unindexed, unfindable, locked behind social groups helpful information. I really like skunkworks since all the threads are publicly indexed on google, plus I imported all the archived threads from before I joined (before the great purge) so all that wealth of information is just a Gmail search away.

Xiaomi especially those that sell well in India are a gem. You get such a huge community of developers and users. I probably didn’t spend more than 10 minutes using xiaomi’s take on Android before I was on stock android on my RN4. My next phone will definitely be a redmi 5 plus or pro … or whichever one has NFC and fast charging.


This is a follow up on this issue and surprise surprise, they have never rectified it, almost half a year later. The accommodative me purchased a TV from them a few days ago (some Skyworth, 43-inch with painfully laggy smart capabilities - including a horrible Wi-Fi chip) and it has, well, issues. It switches itself off (an issue with finicky capacitors on its logic board), which they never acknowledged once I shipped back to them. Knowing them, a replacement or fix (changing the logic board) will take t least 6 months so, Avechi.


Stockholm syndrome.


I have a similar experience with Avechi. I bought an elephone R9 from them, 5 months later it wouldn’t charge. I took it to their service center, it took tow days for them to replace the charging port. When i went back for the phone, realized the screen had slight bulge at the center. I tried asking the repair guy to correctly reassemble the phone so the screen wouldn’t bulge, to which he replied in protest that he was the expert and the phone was okay. I was too tired to argue with him. Two days later the screen started flickering and eventually dimmed. I returned the phone and explained to the same repair guy about the issue. He changed the story, said i had dropped the phone even went as far as pointing to a scratch at the base of the phone as the culprit. We argued for minutes until he eventually refused to listen to me and said i had to pay 6k for a new screen. This was November 2017, we are in June 2018 and the screen is yet to be shipped from God knows where. Avechi have the worst customer care service ever. I will never recommend anyone to buy from them.


Damn! That’s horrible!

You know, they would assume that wishing you away solves a problem but it loses them more business in the long term. I wouldn’t touch them with a 9 ft pole.


Eh av felt this one, pole sana


I have never bought anything from them but the horror stories are just nasty .Most IT related outlets are run by thugs .You either get a grey product, refurbished or if you are lucky you get the right one then the warranty/service is next to insults.I learnt it the hard way with a Samsung A3 pale Samsung Centre Westlands.


I wrote this to Avechi…

" Hello Avechi, I bought a phone, UMI Touch from your Avechi shop in Nairobi, Pioneer House on Tom Mboya street (I have the receipts). One months later, the screen crashed, and I took it to your Avechi service centre on Pioneer House, Kenyatta avenue. I paid for screen replacement and left the phone with your guys for more than two months. The phone came back OK, the explanation to the delay is that the service parts were being ordered from China. I took in the delay, and patiently waited. Armed with the repaired phone, I was a happy customer.

However, two weeks later, the phone touch controls stopped working. I brought it back to your service centre for repair. Your guys took me round for six months, claiming the phone had been taken to China. I waited, and waited. The excuse was that the phone could only be repaired in China. Finally, the phone ‘was brought back’, as your service centre guys claimed. This time, you claimed it had been repaired. Two weeks later, the phone stopped charging completely, touch stopped working. I tried many USB adapters, including it’s original charger in vain.

I took it back to your service centre, who claimed that it was returned to China. The time they brought it back, they claimed it could not be repaired and they gave it back to me. Now I have a dead phone which I can not use yet it was a big investment on my part.

I have many concerns;

  1. Why sell some types of phones with no spare parts available in the Kenyan market

  2. Why does your team take so long to deal with phone repairs? It took me almost a year to wait.

  3. The phone was on a warranty, when you return it to me with the claim that it cannot be repaired, what am I supposed to do?

  4. If a phone you distribute has issues, aren’t you supposed to offer the customer replacement?

Kindly get back to me, I have tried all means to get feedback but am always made to go to the service centre as my contact point who are unable to offer any help.

I am a very concerned customer.