I wrote this to Avechi…
" Hello Avechi, I bought a phone, UMI Touch from your Avechi shop in Nairobi, Pioneer House on Tom Mboya street (I have the receipts). One months later, the screen crashed, and I took it to your Avechi service centre on Pioneer House, Kenyatta avenue. I paid for screen replacement and left the phone with your guys for more than two months. The phone came back OK, the explanation to the delay is that the service parts were being ordered from China. I took in the delay, and patiently waited. Armed with the repaired phone, I was a happy customer.
However, two weeks later, the phone touch controls stopped working. I brought it back to your service centre for repair. Your guys took me round for six months, claiming the phone had been taken to China. I waited, and waited. The excuse was that the phone could only be repaired in China. Finally, the phone ‘was brought back’, as your service centre guys claimed. This time, you claimed it had been repaired. Two weeks later, the phone stopped charging completely, touch stopped working. I tried many USB adapters, including it’s original charger in vain.
I took it back to your service centre, who claimed that it was returned to China. The time they brought it back, they claimed it could not be repaired and they gave it back to me. Now I have a dead phone which I can not use yet it was a big investment on my part.
I have many concerns;
Why sell some types of phones with no spare parts available in the Kenyan market
Why does your team take so long to deal with phone repairs? It took me almost a year to wait.
The phone was on a warranty, when you return it to me with the claim that it cannot be repaired, what am I supposed to do?
If a phone you distribute has issues, aren’t you supposed to offer the customer replacement?
Kindly get back to me, I have tried all means to get feedback but am always made to go to the service centre as my contact point who are unable to offer any help.
I am a very concerned customer.