I was reading this forum thread and saw a few people mention how great Avechi is.
I am guessing most of them have not had issues with their phones. I took my phone in for repair in May '17 and this was my experience.
Their service center is located along Kenyatta Avenue. It used to be their store before they moved to Pioneer House along Moi Avenue. The shop is small and can probably fit 9 people at a time.
There was a single guy doing the repairs. I think he is the only one in charge of repairs (There was a single seat at the repair desk)
For issues they cannot fix, the phones are shipped to China for repair.
I walked in and found 5 angry customers.
One guy bought a Samsung S7 and Avechi said he needs to take the phone to Samsung for repairs. The phone was still under warranty.
Another lady was complaining that her phone was not really fixed despite waiting for over a month.
Two other people were complaining that they have not received their phones back for over 2 months.
I don’t remember what the other guy was complaining about.
I also overheard several phone calls where the receptionist was trying really hard to come down the other party on the call.
Oh, and yes, they screwed me over too. My phone’s micro USB port was faulty. The phone would just stop charging after a few seconds. They fixed it but ruined the USB media transfer.
Went back the following day and the repair guy told me he would only fix the charging issue and not USB Transfer since it was not a reported issue (See their policy below for more details). Mind you, USB media transfer was working just fine before.
After much debate, the guy said the phone needs a new motherboard and I will have to pay for it.
There was no way I was going to pay for repairs that are typically covered by a warranty.
This is their policy. The image is not very clear (Sorry about that)
- ALWAYS ENSURE THAT THE REPLACED PART OF YOUR DEVICE IS FULLY FUNCTIONAL BEFORE LEAVING THE PREMISE.
- THERE WILL BE NO REFUNDS FOR REPLACED PARTS WHICH MALFUNCTIONED AFTER LEAVING THE PREMISE.
- WARRANTY DOES NOT COVER REPLACED PARTS.
- ONLY REPORTED PROBLEMS WILL BE CORRECTED.
- ANY SERVICE DONE ON NON-WARRANTY DEVICES IS DONE AT THE CLIENTS RISK. NO STAFF WILL BE HELD RESPONSIBLE FOR ANY ACCIDENTAL DAMAGES THAT MIGHT OCCUR IN THE PROCESS.
- KINDLY REMOVE BOTH SIM CARD AND SD CARD BEFORE HANDING OVER YOUR PHONE.
I have had issues with phones and never had to go through this. Nokia/Lumia service centers were probably the best when it came to honoring warranties.
Safaricom shop is also good.
If you love playing Russian roulette with your phones, Avechi has got you covered.