So my brother’s Note 5 began to show signs of having a swollen battery early December and I told him to take it to the repair center.
He took it to the Westlands repair center and since it was bought in Dubai, the device was not covered by any warranty, the phone was booked for repair and he paid 6,700/= and told to wait for 7 days.
After 4 days he asked for the progress and was told that they have found the battery so the phone is in process of being repaired.
On the 8th day, they told him that they will get back to him. 48 hours later (today), he made a follow up call and they failed to respond telling him to wait for 2 hours, 2 hours turned to 4 hours and he decided to go to the center himself.
On arriving. Suprise! Suprise! Suprise!!! The guys roasted the phone!!!
One person tried to claim that he brought a phone that was totally dead and he asked them check the receipt. Does it show that the phone was dead?
The guy changed tone that the phone could have blew up in his pocket. He asked the guy the phone only had a slight indication of a battery that was starting to swell. Personally, he showed me the indication and the back glass had a slight separation from the frame of phone. Like less than a millimeter thick and around half a centimeter in length.
So asked for the lady who booked the phone and they told him she is not around. And he told them then make a follow up with her since she was the one who touched, used the phone and even asked for the password.
They quickly shifted the story and claimed that they had taken it to the head office and they are waiting for advice.
He gave them two option, return the phone to the condition that it was that day and refund the money or get him a new phone.
I remember such a case that a client took an S7 for repair and they told her that the phone is still water resistant only for her to drown the phone in a swimming pool. Samsung gave her a new phone after the case was posted on Buyer Beware.