Trouble making calls via Faiba 4G


#1

I’m experiencing challenges making calls via Faiba 4G on my Nokia 5 since last Friday when I upgraded to Oreo 8.1. Called Faiba Customer Care though they are clueless. Gave me generic response of “escalating to our Engineers”

Anyone else with the same issue?


#2

@martingicheru is also on Android 8.1, he should be able to respond whether he has the same issue.


#3

Am also on 8.1, Nokia. Everything with mine is okay


#4

Mine is okay on Nokia 6. @Mvitarian try restarting device and waiting to see the VoLTE icon.


#5

In Msa handset Nokia 5 can’t make calls internet is errantic.


#6

I am experiencing exactly what @Nick_Nteere is facing. I don’t know if it’s the location (as I too live in Mombasa) or the handset (I too have a Nokia 5).

I tried severally to restart or even remove the sim card. The “Telephone Icon” appears briefly enabling me to make a call then it disappears and I can no longer make calls.

Really bummed, thinking of switching to Telkom as I hardly use more than 10GB anyway


#7

Does JTL claim to support Faiba 4G in your location? Please confirm with them directly. It may be that your area is quite far from the nearest base station.