Guys, I am disillusioned with Safaricom again.
I saw the Double data offer here and got exited. Later while in a Safaricom Shop I asked one of their staff if the offer also applied to bundles bought on 4G modem and if it was a permanent offer. He said yes on both counts. A day later I am excited I spend 2000 for my 4G modem intending to get 7.5 GB plus 7.5 GB.
I get 7.5 GB only- so I call them on 100.
Speak to a lady who is confused- she says something about the offer only applying to phones. Then later says it can also work in modems but via a different process of buying bundles. The line breaks down and I end up calling in again speak to a a guy this time who tells me that the offer is only in phones. Later he says he will confirm with his bosses and call me the next day.
They didn’t call me and my repeated complaints on twitter haven’t yielded much. I am waiting for a good alternative and then I am done with these guys for good. Jokers