Safaricom Fibre To the Home Experiences,Please share



Thanks huge help. Might have to go back to Zuku with my tail between my legs as well. Atleast they’ve reduced their prices.


The issue is not numbers but it seems like Safaricom is giving downloads priority and assigning all the bandwidth to any current download thus leaving the rest of the users without any bandwidth until the download is complete


This is correct. I’m unable to browse anything on computer, TV, or phone when I have a PSN download going. I have the cheapest package, however.


Well,I have been having same issues with FTTH in langata . Apparently when using netflix ,thr full package(1200 bob or sth) , it uses the internet at its maximum. So unless i change my FTTH package ,i cant use the internet if netflix is playing!!!


I am on the 10mbps package and I don’t get these issues. However, my friend gas 5mbps and when downloading anything, you can’t browse at all.


Funny how i thought i was the only one with this problem


I’m guessing this all depends with your zone etc…i live in kasarani and we have both options of zuku and safaricom…i have used zuku since 2013 i think and it has been perfect…around june this year it was down thrice for about 30min each time…their customer care were responsive and issue solved…i have the 5mbps package but it pulls upto 6mbps and i am a heavy user i.e i use an android box for streaming every day, laptop and phones…little buffering when all devices are running at the same time…the safaricom one is perfect too and you should get it when you are fond of uploading videos…its upload speeds are high while that of zuku are close to zero…soo it all depends on your zone and how much you are willing to pay…my friend in south b had the zuku 10mbps and mine was waaaaay faster than his…he couldnt event properly stream a youtube video on 720p while i can stream on three devices at the same time.


I found a small workaround,use psiphon vpn on the devices not doing the download.


This works?


Yes,i can confirm it works when used on devices not doing the download in your network as long as the VPN is connected.It allows for basic browsing/my pages load faster.