Random MPESA error messages


#1

Anybody else getting these random “Failed. You are not registered on M-PESA.” texts from Safaricom? Let me point out that my Mpesa is fine and i transact with it daily without any hitches. The random failed message texts just started coming after the Safaricom mpesa upgrade, very annoying.

I wasn’t paying much attention to the failed texts but today when the last text came in purpoting that i had just made an online transaction, of which i didn’t, i quickly transferred all the cash in my Mpesa to my bank account for fear of being hacked. Now calling safaricom to get to the bottom of this smh


#2

Not experienced it at all.


#3

:smirk: maybe KRA suspended your PIN(kidding), or is your your number a ported one those have issues


#4

Using a ported number and everything seems fine…might be some serious issue he is facing.


#5

Mine is a different issue, but errors all the same.

I cannot transact from my Galaxy A5 2016 ever since the update was made. I either get a no-response when I make a transaction that ends just before I enter PIN, or after I enter, it says message not sent, try again.
I’ve had to go along with a secondary phone that I switch SIM whenever I need an Mpesa transaction.
This is quite inconveniencing since the second phone is a simple Android phone with little storage. I cannot install other apps that I use for bills like Mula and mySafaricom. Also, I don’t like staggering my SMS across phones.

I did request for assistance from Safaricom customer service with no success, they told me to dial #330*0000#OK to unbar my phone, but there wasn’t any improvements.


#6

I think I had forgetten about this. It reaches a time and my MPESA STK menu fails to execute any command. It happens that way for hours. Tried to complain and I was not helped.


#7

Any solutions to this…!?


#8

Factory reset your device. It could be an issue with your OS, also check if ‘safe mode’ is available on your phone & confirm if Mpesa works. If all fails, get a new device. Mpesa or rather stk app is not designed to fail on whatever handset in use. Even kabambes use mpesa.


#9

Well, it is a brand new device and from the looks of it I ain’t the only one with failed mpesa…


#10

All Android phones will boot into “safe mode” if you long-press volume down immediately after the boot logo…


#11

Apparently I can use access Mpesa on Ssd just fine. The issue is with the Sim Toolkit…