After my phone was recently ‘liberated’ from me I went over to blacklist the IMEI at a Safaricom shop and the whole process left me with some questions.
The customer care claimed that I could only block one IMEI despite the fact that the phone is a dual sim model and each line has it’s own IMEI which is clearly marked on the box, receipt and abstract. That simply makes no sense especially knowing how popular dual sim phones are in Kenya.
Second, that I would have to repeat the whole process at other telcos. Is the blacklist not shared among all the telcos? Not even sure whether Faiba have a blacklist procedure. It would be way better if the list was shared among all telcos by the CA.
I was left wondering if it’s really worth the effort especially knowing how easily IMEI’s are changed by our friendly neighbourhood mobile shops.