A majority of us in this forum either own or work at tech companies/businesses. Some are into tech-freelancing getting small jobs here and there for that extra coin while others in here are engaged in totally different non-ICT related professions like Accounting, Law, Medicine etc but still find themselves interested in ICT related matters and they are pretty good at them, call them the ‘IT Savvy’ if you like.
But whether one is a director, tech support, tech-freelancer or the ‘IT savvy’ at heart one thing is for sure, we’ve all at some point received that call or have been approached by that workmate (non ICT), friend or someone referred to us by a friend who would ask the most obvious of questions or seek assistance to a ‘problem’ whose solution is as easy as them just using their common sense. These are ‘Problems’ the ICT fraternity love to refer to as ‘User Problems’ which can, if not always, be very very annoying.
I’ve had my fair share of client ‘user problems’. Just this week i had someone from the accounts department bring me a brand new flash-disk she had just bought (still in its packaging), introduced herself saying she had been referred by a colleague and requested me to ‘activate’ the flash-disk for her so that she can go start using it. Like really??? I asked her whether she meant ‘formatting’ but she insisted its activation. It took a while convincing her her flash-disk was ready for use without any ‘activation’.
Another day i get called by a secretary in distress, her computer had just died while she was typing some document for her boss. Going through the usual troubleshooting questions with her i narrowed it down to her screen simply going off coz the monitor-power-plug had come loose the culprit here being the office cleaning lady had touched it earlier in the day while performing her cleaning duties. Now asking the secretary to simply plug the monitor-power-plug back firmly was a problem coz “Mimi sijui kamba gani ya kushika, wewe kuja uniwekee” was her response. Trying to explain to her which cable to fiddle with also fell on deaf ears, “Na nikipigwa shock je? kuja unitengenezee” Did i mention she was 5 floors away?
Good thing we had interns around i simply sent one of them to go assist her.
I’d like to hear about your ‘User Problem’ experiences, however annoying they might be, lets share them here,