Faiba 4G Extreme is Here!


#706

Can @martingicheru and @sarunibm contact jtl for answers, please??? This Telco has been lying to customers for weeks, check their Twitter tl. Network issues have persisted for weeks now in many locations. Every 3-4 minutes one has to restart device to access the internet.

I have like 18gb which is about to expire. These guys keep saying “network issues are being addressed” daily. Seriously, wtf? :triumph::triumph::triumph:


#707

They bit more than they could chew…


#708

JTL’s customer support has always sucked, from day one they were always lacking in capacity. I experienced a fibre cut on a corporate account and it took them two months to resolve.


#709

Sorry for your lost, I lost 1GB due to the network issues, I did not buy another bundle, I will not until I can confirm they have resolved, Twitter is very nice for this, just check the complaints.


#710

Used it two days ago na sirudi hadi after a few months tena.


#711


Looks like JTL fixed some issues… Hope this ain’t temporary :smirk:


#712


Still crap in Mombasa, been using saf since Jan. I don’t think they will make a comeback, I only have the Sim in my phone since I can’t locate my Telkom line.


#713

Keep off Faiba guys… They have reverted to their old ways. You need to restart your device after every five minutes to access Internet. It’s like they rectified the problem with a duct tape :triumph::triumph:. Hawa watu waachane na hii service tbh


#714

They called me today to find out why my line has been dormant for this long, so I gave them my feedback about poor indoor coverage.


#715

i never bothered with this Faiba 4G stuff,the moment i learnt i cant use their line on my phone and that my 4G phone was incompatible with their network i gave them up.Considering the problems they seem to have faced all this time,i m just glad i didnt get on board with them.Telkom and Airtel are way better and improving in my humble opinion…


#716

The Moment you Pass the door you have to leave Airtel/ Telkom on the doormat, Outside…
:sunglasses:


#717

Telkom is reliable indoors for me, that’s what I fell back to with the 10GB for 1k bundle and that works okay.


#718

Yeeeeh i been using Telkom 4G a lot lately esp the 30day bundle for 10GB for 1k,its fast,mostly reliable and works well indoors even.Of course the bundle is not enough considering how quickly its consumed.The MyTelkom app is working just fine in keeping me updated on my bundle balance.


#719

Telkom works perfectly for me. Very reliable.


#720

My Telkom is awesome


#721

So I decided to buy the 1GB bundle on Faiba 4G
Was testing from Upper Hill to Rongai and apart from a few areas like Galleria speeds weren’t baaad
Got to Rongai and it clocked 43mbps download, this is around Barclays Bank area.
Ama ni mimi nimeipata on a good day :joy:


Rongai Outdoors

Rongai Indoors


#722

Problem is not speed but the network going down every few minutes


#723

Exactly my sentiments, speed is not the issue but consistency/reliability.


#724

Think am going to buy the 25gb bundle I test it next month


#725

The connection has been terrible since mid last week.I have to reboot the router every 2 minutes .Very frustrating.