Following this conversation:
Went to a store at Moi Avenue (the one next to Kenya Cinema) and asked the attendant to give me a '4G' sim card. he said there is no such thing at Airtel and that they only have 3G. I tried telling him they did but he thought he knew better until i showed him the screenshot. He then proceeded to say they haven't launched it - which I told him I know, I just want the sim. His final statement was that they shall announce when people get the sim cards as they can't even do a swap
Airtel has a communication problem across its people I don't see why it's so hard for them to send a corporate wide SMS to its outlets so they're on the same level as online customer care. This disservice is why people say safcon is better - they're not better in so much as the competition is bad.
Then when you add this:
One wonders why a network that is second best isn't trying harder. How does Auto-Renew fail? Then you decide to spend a week investigating? They DESPERATELY need 4G, esp after this
Though according to some, it may have a lot to do with it's poor service in India, compared to companies like Jio, who even if have slower average speeds per user, benefit from larger user bases who have defended the slow speeds. See below:
Users say Airtel has such few numbers that the average speed is high. Jio is 10x cheaper than airtel in some instances so you'd understand the popularity. Also noted by commenters is the real world needs of people. Majority of the population will never utilize more than 5Mbps of '4G' with exceptions going upto 10Mbps.
Techweez Forum Members don't really have a cap so I'm counting you on the 1 of ever 10,000 people